POLICIES AT WINBUSH & WINBUSH
Service As It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or our current payment options. Please don’t hesitate to contact us if you have any questions!
COMMON QUERIES
Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.
WHAT IS YOUR RETURN POLICY?
Here at Winbush & Winbush we want to make sure that you are 100% happy with your purchase. All items are entitled to be refunded or exchanged provided it is unworn. Original shipping charges will not be refunded.
If your item has been lost or damaged in the post, we will endeavour to replace it for you. Please notify us within 3 days of the item being delivered for any damages claims to be considered appropriate. After this 3 day period we reserve the right to deny any damage claims.
Your item must be in its original packaging, unused and in the same condition as when you received it.
WHAT ARE THE PAYMENT OPTIONS?
We take payments through Paypal and card.
HOW IS WINBUSH & WINBUSH ADAPTING TO COVID-19?
Winbush & Winbush offers a wide selection of nautical clothing, accessories and homewares. We currently work with a fulfilment partner to print and ship our tshirts, hoodies, sweatshirts, caps and mugs. We’re in regular communication with them for the latest updates of what’s going on. Our fulfilment partner is still operating and we’re continuing to accept orders. Fulfilment and shipping will take longer than our stated 3-5 business days but your order will reach you.
There is no delay on the rest of our items.
Your support means a lot to us, especially during this time. Stay safe and take care of yourselves.
Let us know what you need and we’ll do our best to assist you.
SHIPPING POLICY
How It Works
Whilst we are getting started we are currently only shipping to the UK. We post everything with Royal mail and aim to have everything delivered within 3-5 business days of you making the order. For clothing, shipping may take slightly longer as all our clothing is printed on demand. Orders over £50 qualify for free shipping.
PRIVACY POLICY
What type of information does Winbush & Winbush collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How does Winbush & Winbush collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why does Winbush & Winbush collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
How does Winbush & Winbush store, use, share and disclose your personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How does Winbush & Winbush communicate with you
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How can you withdraw your consent
If you don’t want us to process your data anymore, please contact us at winbushandwinbush@outlook.com
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at winbushandwinbush@outlook.com